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Our Guarantee
Terms and Conditions
Privacy

Our Guarantee

If you're ever unhappy or disappointed with the socks you purchase from us, at any time, and for any reason, tell us. We'll try hard to make it right, and may refund your money, or replace your socks. The easiest way to tell us about a sock problem is to send an email, with a picture of the sock or socks and a description of the problem, to rickandneil@xoab.us. We'll try to respond within one business day.

 


Terms and Conditions

Updated June 8, 2017

These Terms and Conditions (or just "Terms") apply to:

  • the web site operated by us, XOAB LLC, at http://xoab.us,
  • your use of our web site, and
  • the services we provide to you via our web site.

Any reference to "us," "we" or "our" here means XOAB LLC. "You" refers to you, whether you're just browsing or if you buy our socks.

If you don't want to abide by these Terms, or if you particularly disagree with anything we've written here, you should stop using our web site.

Accounts

When you create an account with us, we ask you to provide information that is accurate and complete. We use that information either to communicate with you, or to sell you our socks. If your information isn't accurate or complete, we may not be able to send you information you've requested or get you your socks.

If you create an account on our web site and choose a password to save your account information for future purchases, we expect you to safeguard your password. Please notify us immediately if you think your password has been used by anyone else improperly or if you suspect any unauthorized use of your account.

If you created an account, and would like to delete that account and all of your information, please send us your request at rickandneil@xoab.us.

Links To Other Web Sites

Our web site may contain links to third-party web sites or services that are not owned or controlled by us. The most likely examples include Paypal and Shopify, two of our commerce partners.

We don't control these companies, and we don't take any responsibility for the content, privacy policies, or practices of their web sites or services. You agree that XOAB LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused in connection with use of any content, goods or services available through any third-party web sites or services.

If you're reading our Terms and Conditions, you should probably read theirs, too.

Buying Socks

We sell socks on this web site. We try to make all the information about our socks as accurate as we can. If you see something that you don't think is accurate, tell us about it, and we'll fix it if it's wrong.

When you buy socks from us, we'll ask you for your payment, shipping and contact information. If you don't give us accurate information, socks you buy might not get to you, and you may not receive communications from us.

You agree that the most we will do if you're dissatisfied with our socks is refund your purchase price. You also agree that we're not responsible for any damages or problems caused either directly or indirectly by your use of our socks.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Colorado, United States, without regard to its conflict of law provisions.

Entire Agreement

These Terms constitute the entire agreement between you and XOAB LLC, and supersede and replace any prior agreements we might have between us.

Changes

We reserve the right to change these Terms at any time.

Contact Us

If you have any questions about these Terms, please contact us by email, at rickandneil@xoab.us


 


Privacy

Updated July 8, 2017

What do we do with your information?

When you purchase something from this web site, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol address and information about your browser and computer or phone device, in order to help us present the best view of our web site on your device. With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting that information and using it for that specific reason only.

If we ask for your personal information for another reason, like marketing, we will either ask you directly for your consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you give us your information, you change your mind, you may, at any time, withdraw your consent for us to contact you and for the continued collection, use or disclosure of your information by contacting us at rickandneil@xoab.us or mailing us at:

XOAB
1296 Buffalo Shoals Rd
Catawba, North Carolina 28609

Disclosure

We may disclose your personal information if we are required by law to do so. Otherwise, we do not share personal information with other parties, beyond that needed to charge your credit card and ship your purchases.

Payment

If you choose to use a credit card to complete your purchase, Shopify, the company supporting this web site, stores your credit card data. Your credit card information is encrypted and stored only as long as is necessary to complete your purchase transaction. After the transaction is complete, your purchase information is deleted.

For more insight, you may also want to read Shopify’s Terms of Service that we, XOAB, agree to, or their Privacy Statement.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers. (The two most likely to be used from our site are Stripe, whose privacy policy is here, and PayPal, privacy policy here)

In particular, remember that certain providers may be located in a different state or jurisdiction than either you or us. If you purchase something from us or give us information, then your information may become subject to the laws of the jurisdictions in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment company located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Links

We may have links on our site that direct you away from our site. Once you leave our website by clicking on these links, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed or disclosed.

If you provide us with your credit card information, the information is encrypted by our commerce partners. We have been assured they follow industry-standard practices to protect your information.

Cookies

These are the cookies we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not. The web site may not work correctly without the use of cookes, and you may not be able to buy our socks.

  • _session_id is a unique token for each session. It allows Shopify to store information about your session, such as the referrer site your came from, the landing page on our site, etc.
  • _shopify_visit doesn't save any data, and is persistent for 30 minutes from the time of your last visit. It's used by our website provider’s internal stats tracker to record, anonymously, the number of overall visits to our site.
  • _shopify_uniq also doesn't save any data, and expires at midnight, your time, on the day after your visit. It's used to count the number of visits to a store by a single customer.
  • cart is a unique token, persistent for two weeks, that stores information about the contents of your shopping cart.
  • _secure_session_id is an encoded token that doesn't expire, used to determine if a visitor has special access to our web site.

Google Analytics and Advertising Services

We use a service from Google, called Google Analytics, to collect information about how the use of this web site. Google Analytics collects information such as how often people visit this site, the pages they visit, and the identity of the site they came from when they started browsing this site. We use the information we get from Google Analytics only to improve this site, and to help us manage our business.

To do so, we use Google Analytics data to analyze our readers' aggregate, anonymous actions. For example, using cookies we can surmise which socks might be most popular, and adjust both our current inventory and choice of future designs appropriately. We can also study the data to gain insights about how to improve the functionality and ease-of-use of our website.

Google Analytics uses a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to our site. It does not collect your name or other identifying information. We do not combine the information collected by Google Analytics with any personally identifiable information. Although Google Analytics stores a cookie, via your web browser, to identify you the next time you visit this site, the cookie cannot be used by anyone but Google, and does not identify you, other than as an anonymous person who previously visited this site.

We also use a Google advertising service called "remarketing" to show advertisements for our socks on other web sites. Google may use information about your visit to our web site to show you our ads when you visit other web sites.

To learn more about the data Google collects, the Google privacy policy, and the terms Google abides by in collecting data, you may visit Google's privacy and terms web site. In addition, we strongly encourage you to go to the Google Safety Center to learn more about how to manage the security and privacy of your personal information, and to access safety tools to help protect your information.

Your age

If you're using this web site, you're telling us that you're legally an adult, however that's defined where you live. ("At least the age of majority" is the legal term.) If your kids use the web site, you've given them permission to do so.

Changes to this privacy policy

We can change this privacy policy at any time. Changes and clarifications will take effect immediately when we post them here. If we make changes to this policy that affect you, we will describe those changes here.

If XOAB is acquired or merged with another company, your information may be transferred to the new owners so we (or they) may continue to sell socks to you.

Questions and contact information

If you would like to access, change or delete any personal information we have about you, or to register a complaint, or if you simply have questions, please contact us at rickandneil@xoab.us or by postal mail at:

XOAB
1296 Buffalo Shoals Rd
Catawba, North Carolina 28609


Thanks for reading this, and thanks for looking at our socks!
Rick & Neil Levine